Email the team
Send a clear description, screenshots and a project file when it is relevant to the problem.
Support, billing and onboardingsupport@autostrek.comAutostrek SupportKeep the project
Keep the project
moving
Start with a guide, learn from another builder, or send the team enough context to investigate the problem.
Ask the community
Search existing answers or ask other builders and the Autostrek team about a workflow.
How-to, troubleshooting and updatesOpen the forumSearch the Knowledge Base
Use implementation-verified guides for every current tool, workflow and output.
Every article includes a testBrowse tool guidesPrepare a useful request
Show us where the workflow broke
A concise sequence and one good screenshot are usually more useful than a long general description.
- 01Describe the taskWhat were you trying to create or change?
- 02List the shortest stepsHelp the team reproduce the behavior.
- 03Include contextBrowser, operating system, screenshot and relevant project file.
A clearer path to an answer
01What should I include in a technical support request?+
Describe the result you expected, what happened instead and the shortest sequence that reproduces it. Include your browser, operating system, a full-workspace screenshot and the project file where appropriate.
02Where can I get billing help?+
Account owners should first review Plan & billing in the dashboard. For failed payments, plan questions or account access problems, email support@autostrek.com from the address connected to the account.
03Can the community see my project files?+
Only information you intentionally post is shown in the forum. Remove customer names, addresses, private pricing and other sensitive data from screenshots or attachments before sharing.
04Where are product updates published?+
Major changes appear in the Journal. Short announcements, release details and community follow-up can be found in the Updates category of the forum.